Course Overview
A practical course that equips professionals to prepare for and conduct sensitive workplace conversations clearly, respectfully and constructively using the 5C Framework.
Target Audience:
- Managers,
- supervisors,
- team leaders,
- HR professionals and
- employees responsible for addressing performance, behaviour, conflict or accountability concerns.
What You'll Learn
Explain why difficult workplace conversations should be addressed promptly and constructively.
Separate observable facts from assumptions, labels and personal judgement.
Prepare for sensitive conversations by considering context, impact and the required outcome.
Apply the 5C Framework to communicate concerns clearly, respectfully and empathetically.
Agree on practical actions, responsibilities and follow-up steps after a difficult conversation.
Explore Related Topics
Course Curriculum
1 lessons
0 quizzes
Difficult Conversations
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Difficult Conversations
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