What You'll Learn
Analyze specific customer needs to develop and profile tailored, effective service solutions.
Evaluate both standard and nuanced customer expectations to consistently exceed service benchmarks.
Integrate essential work ethics into everyday professional interactions to elevate organisational service quality.
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Course Curriculum
1 lessons
0 quizzes
Module 1: Customer Service Foundations
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Lesson 1.1: Introduction to Customer Service and Work Ethics
Module 1: Intro - Customer Service & Work Ethics
Module 2: Who are your Customers?
Module 3: Profiling Customer
Module 4: What is your job in your organisation?
Module 5: Customer Expectation
Module 6: Other Expectation of Customer
Module 7: Customer Service Gold Mine
Module 8: SASCA
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